About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organisations using digital technology to make better decisions.

With more than 11 million people reached in 2019 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

About the role

Reporting to the Director of Programs for DRC this position will be based in Kinshasa in the Democratic Republic of Congo (DRC) and may require up to 25% of domestic travel in provinces where projects are implemented. Your role is to drive impact, working with partners to develop and launch innovative and effective digital engagement campaigns via mobile. You will ensure that every large development organization knows about Viamo’s solutions and you will ensure the implementation of Viamo’s deliverables on our projects.

Key Responsibilities

1. Partner Management

• Work with local and international partners to design and launch effective mobile engagement projects and monitor and report on their impact.
• Delight our partners with quality, timely execution of program deliverables, including recommendations to enhance the impact
• Inform clients of new services and product improvements
• Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings

2. Project Implementation

• Develop annual work plans and quarterly/monthly reports for the Program under the supervision of the DRC Program Director.
• Monitor and contribute to the implementation of these work plans according to the established timelines
• Plan and lead trainings and content development and validation workshops with partner organizations and their stakeholders, including relevant government agencies

3. Business Development

• Support the Country Director and Director of Programs in representation to national government agencies and at local events advocating for the use of our mobile technology

Key Performance Indicators

• Execution of program deliverables according to the contract/work plan
• Impact: number of unique listeners and engagements in program activities
• Revenue: project invoicing according to the schedule set out in the contract
• Partner satisfaction, measured by feedback and NPS score post-project

Team and Reporting Structure

• Reports to the Director of Programs for the DRC

Profile

Required

• Legally authorized to work in the Democratic Republic of Congo
• Excellent written and oral communication skills in English and French.
• Fluent in writing and speaking in at least one of the other national languages in DRC- Lingala, Tshiluba, Kikongo or Swahili.
• Minimum Masters Degree and Experience of 6+ years in any combination of social enterprise, INGO, mobile network operator, ICT4D and/or business development
• Entrepreneurial mindset and proven experience in co-developing ideas with partners and strong workshop facilitation skills
• Proven Project management experience, including narrative and financial reporting and budgeting for international donors. (Experience implementing USG-funded projects desirable)
• Demonstrated ability to multi-task, prioritize and coordinate many project activities at a time
• Demonstrated skills in analysis, interpretation and data reporting
• Excellent problem solving and interpersonal skills

Desirable

• Prior experience working with a globally distributed multi-cultural team
• Proven experience in content creation for specific audiences, especially in the DRC
• Experience in Social Behavior Change (SBC)
• Demonstrated self-management skills; adaptability and resourcefulness. ​
• Experience in business development. A history of submitting winning applications to international donors is an asset.