Details

Mission and objectives

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO). SCR 2277 (2016) requests MONUSCO to support efforts of the Government of DRC towards the protection of civilians, through a comprehensive approach involving all components of MONUSCO, including through reduction of the threat posed by Congolese and foreign armed groups and of violence against civilians, including sexual and gender-based violence and violence against children to a level that can be effectively managed by the Congolese justice and security institutions; and to support Stabilization through the establishment of functional, professional, and accountable state institutions, including security and judicial institutions. The project aims at a better understanding of the most serious violations of human rights law and international humanitarian law in DRC and supports the leadership of the Mission through informed policy and decision making on future vetting of security forces through risk assessment and mitigation, joint planning for MONUSCO operations, as well as advocacy efforts.

Context

Assignment is non-family (GOMA)

Task description

Under the direct supervision of the Chief Medical Officer, the UN Volunteer will undertake the following tasks:

•  Support administrative activities of medevac unit in in coordinating medical evacuation.
•  Concludes or closes medical evacuation files to enable staff members to submit claims.
•  Assists in providing medical escort support during evacuation and repatriation when required.
•  Support UNOE L 1 clinic activities as required
•  Support administrative activities of the CMO Office to provide medical care and administrative support to all UN staff and personnel. a. Draft memos and Interoffice Memoranda (IOM), and secure approval/s for these from senior management to support travels of staff and/or personnel due to medical issues/reasons b. Organize and coordinate virtual or teleconference meetings with contracted hospitals regarding individual patient care and management, billing and tariffs, and complaints and queries. c. Receive, screen, log of all incoming and outgoing correspondences and routing them to various offices and/or submit them for the attention of Chief Medical Officer (CMO); d. Draft routine correspondence/letters, memos and facsimiles in relevant administrative matters ensuring that spelling, punctuation and format are correct; e. Reviews, prioritize and redirect regular mail or electronic mails and maintain follow-up system on action mail; f. Monitoring, recording and submission of medical statistics g. Maintain subject files, chronological correspondence files as well as staff confidential files; h. Prepare, maintain attendance and leave records for national staff including leave plans, Perform appraisal files for staff, Performance Appraisal Report (PAR) for UN Volunteers; i. Enter, maintain, administrative and medical data and records in electronic information systems; j. Maintain appointments and scheduled meetings for the Chief Medical Officer; k. Take/distribute minutes and notes during meetings; l. Initiate, review, process and follow-up on actions related to the administration of the unit’s human resource activities, e.g. renewal of contracts and medical case management actions including sick leaves, repatriations, medical clearances, medevacs and other elated actions. m. Prepare the attendances sheet for medical personnel including contractors, receive their contracts submit/follow up with UNOPS or any other matter related to the Individual Contractors n. Receive clients, arrange client consultations and respond to enquiries of administrative nature while maintaining confidentiality; o. Submit travel request, MOP (Movement of Personnel) for Chief Medical Officer and other senior Medical staff; p. Establish priorities according to the exigencies of the service and ensure that deadlines are respected; q. Perform other related duties as may be assigned by CMO directly or through his designated the Deputy Chief Medical officer or OIC; r. Any other related duties as may be requested
•  Support administrative activities the Medical Case Management Unit. a. Delegation of cases/ task distribution to the staff of the Medical Case Management Unit b. Follow up with unit members on the disposition of hospitalized patients, completion of specialist consultations, verification of medical clearances and resolution of medical repatriation cases. c. Monitoring of case documentation in Earthmed and ensuring all pertinent documents are uploaded such as medical and diagnostic reports, as well as administrative emails relevant to each case. Also, ensuring that all cases are closed in the system after proper resolution and/or completion of treatment. d. Review, evaluate and close pending cases in Earthmed. e. Communicate with relevant offices on the completion of processes for repatriation on medical grounds and repatriation of human remains.

Eligibility criteria

Age: 27 - 80

Nationality

Candidate must be a national of a country other than the country of assignment.

Requirements

Required experience

5 years of experience in Nursing and administration

Area(s) of expertise

Administration, Health

Driving license

required Required

Languages

English, Level: Fluent, Required French, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in Nursing and administration

Competencies and values

Professionalism, respect for diversity and gender, teamwork, communication

Other information

Living conditions and remarks

The Democratic Republic of Congo is the second largest country in Africa, and as a result is quite diverse. Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential. Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative. All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma. Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis. The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu, Kisangani), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad. In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy