African Parks Congo is looking for an experienced, resourceful, and highly organized Commercial Manager to organize and oversee daily operations of our tourism facilities, which includes managing hospitality personnel and budget, ensuring guest satisfaction, and following the appropriate steps to ensure that the facilities are well-maintained. The position will be based in the Garamba National Park, Democratic Republic of Congo.

The main responsibilities of the Commercial Manager will be to:

• Recruit, supervise and evaluate hospitality staff;

• Implement and manage a hospitality training program;

• Manage the budget for commercial products;

• Assist with the development and implementation of a Tourism Development Plan (TDP);

• Assume responsibility of procurement of equipment, food, and supplies;

• Manage updates to Garamba lodge and bungalows;

• Restructure financial and procurement systems;

• Manage and source local supply chains;

• Manage guest reservations and communication;

• Manage guest relations process and all related materials;

• Plan and manage all events held at Garamba Lodge;

• Enforce adherence to regulations and quality standards;

• Market to local and international guests; and

• Draft health and safety standards.

The ideal candidate must have at least eight years of experience in a similar role, must be fluent in both English and French, and must have a Master's Degree in Hospitality Management or any other related field of studies.